Second life terms

1.What this is

Clover & Hem buys good-quality pre-loved children’s clothing from private individuals in exchange for Clover Credit. We do not pay out cash.

These terms apply to every submission you make through “Outgrown? Pass it on” on cloverandhem.com. The operator’s details are in our legal notice.

2.Who can take part

You must be 18 or over, have a Clover & Hem account and an address in the Czech Republic.

You take part as a private person selling clothes from your own household, not as a business. One account per person.

3.Limits

Up to 30 pieces per submission, one submission per calendar month, and one submission in progress at a time.

We may change these limits for future submissions. Submissions already sent keep the limits that applied when you sent them.

4.How it works

Photos first. You describe each piece and add 3 to 5 photos: the front, the size label and close-ups of the spots we list for that kind of piece. A flaw in one of those spots that the photos did not show can mean the piece is refused at the final check. Sending photos is free and does not commit you or us to anything.

Review. We usually review within 2 working days. For each piece we either propose to take it, decline it with a reason, or ask a question.

Offer. You receive an offer listing the pieces we would like and the proposed credit for each. It is valid for 7 days. By accepting, you agree to send exactly those pieces under these terms. If you decline or do not answer, the submission closes and nothing is sent.

Sending. Send only the pieces in the offer within 14 days of accepting, with Zásilkovna to the pickup point shown in your account, with your reference number inside. You pay the postage (see “Postage back as credit”). Pieces that were not in the offer but arrive anyway are handled as refused pieces.

Identity check. After accepting, you send 1 Kč from a bank account in your own name, with the variable symbol we give you. The account holder’s name must match your ID. We add the 1 Kč back to your credit when the purchase completes. If the payment has not arrived within 14 days of accepting, we may cancel the submission and send back any pieces we already have, at our cost.

Final check. Within 5 working days of your parcel arriving we check every piece by hand and compare it with your photos. A piece can still be refused at this stage, for example for a stain, damage, smell or wear that did not show in the photos, a different size, or if it is not genuine. We always tell you why, and where it helps we add photos of what we found.

Credit. We then add the final credit to your account and email you a breakdown. The final credit can be lower than the offer if pieces are refused at the final check. It is never lower than the offer for the pieces that pass.

If you disagree with a final-check decision, reply within 7 days and we will look at that piece again once. The second look is final.

5.What we accept

Freshly washed clothes from a smoke-free and pest-free home, with working zips, snaps and buttons and the size label still in. Sizes 50 to 170.

For safety we do not accept: hoods or necklines with cords or drawstrings up to size 134, pieces with beads, sequins or decorations that could come off on baby clothes, anything that has been recalled, underwear, swimwear, shoes, car seats or equipment.

Being from a brand we like does not guarantee acceptance: every piece is judged on its own condition, style and demand.

6.Your promises

When you submit and when you accept an offer, you confirm that the clothes are yours to sell, that they are genuine and not stolen, and that the information and photos you give us are true.

7.Refused pieces

Pieces refused from the photos stay with you: please do not send them.

For pieces refused at the final check you choose, when you accept the offer, between: (a) leaving them with us for responsible reuse or recycling, free of charge, in which case they become ours; or (b) having them sent back to you for 99 Kč, taken from your credit. If you choose (b), you also tell us when you accept where to send them (a Zásilkovna pickup point or Z-BOX, or your address) and a phone number for the delivery message. If your credit is lower than 99 Kč, we ask you to pay the difference first or switch to option (a).

We keep refused pieces for 30 days after the final check in case you want to discuss them.

8.Hygiene and counterfeits

If a parcel shows signs of pests (for example bed bugs, moths or lice), mould, strong smoke or soiled items, we may refuse the whole parcel, dispose of it without returning it and issue no credit, to protect the rest of our stock. We may also decline your future submissions.

Pieces we reasonably believe are counterfeit earn no credit, are not returned, and may be passed to the rights holder or the authorities.

9.Your credit

Clover Credit (credit) is in Czech crowns and is added to your Clover & Hem account. It is personal: it cannot be transferred to someone else, exchanged for cash or paid out.

Each amount of credit is valid for 12 months from the day it is added. The oldest credit is used first. We email you about 30 days before any credit expires. Credit that has expired lapses.

When you are logged in, your credit is used automatically at checkout when you pay in Kč. You can switch this off in your account. Credit combines with our bundle savings.

If an order paid partly or fully with credit is cancelled or refunded, that credit goes back to your account, not as cash.

Credit bonus. When you use credit within 30 days of it being added, it counts 10 % more on that order. When the goods in the order, after discounts and without delivery, come to 500 Kč or more, credit counts another 10 % more. Together at most 20 %. Together with the other discounts on the order (bundle savings, discount codes), the bonus never takes more than 25 % off the goods before discounts; if it would, it is reduced. The bonus shows at checkout as a separate discount, “Clover Credit bonus”, and applies to that order only: it is not added to your balance and cannot be transferred or paid out. If the order is cancelled or refunded, the credit used comes back as in the paragraph above, the bonus does not. The 30-day bonus applies to credit added from 4 October 2026.

10.Postage back as credit

When 6 or more pieces pass the final check, we add 89 Kč to your credit towards your postage. With fewer pieces the postage stays with you. Your 1 Kč identity payment always comes back as credit when the purchase completes, so with 6 or more pieces you get 90 Kč back in total.

11.Ownership and risk

Your parcel travels at your risk until it reaches us, so please keep the proof of sending. We are not responsible for parcels lost or damaged by the carrier.

Ownership of each accepted piece passes to us when the credit is added. Ownership of refused pieces you leave with us passes to us at the final check.

12.Our responsibility

We handle your clothes with care. If a piece in the offer is lost or damaged while it is with us before the final check, we credit you the amount offered for it. Beyond that, and where the law allows, our liability is limited to the credit offered for the pieces concerned.

13.Records and personal data

When we buy used goods, the law requires us to identify the person selling and keep a record: your name, date of birth, address, your identity document (type, number, issuing country and expiry date), the date and a description of the pieces. When you accept an offer we ask for these details and for a photo of the front of your ID card or passport, and you agree to us keeping that copy as proof of identity. We also record the name and number of the bank account your identity payment comes from.

The copy is stored privately, outside the public website, and only we can see it. If the purchase does not go ahead (you decline, the offer or parcel expires, or we cancel), we delete it. Otherwise we keep the record for as long as the law requires.

Your photos and submission history are used only to run this service. More in our privacy policy.

14.Refusal and misuse

Which pieces we accept is our decision, and we always tell you the reason. We may decline submissions or end your participation if these terms are broken, for example false information, repeated submissions far below our criteria or attempts to misuse credit.

15.Changes to these terms

We may update these terms. The version you accepted applies to your submission; changes apply only to submissions sent after we publish them.

16.Questions and disputes

Write to hello@cloverandhem.com. If we cannot agree, you can contact the Czech Trade Inspection Authority (ČOI) for out-of-court resolution at adr.coi.cz. Czech law applies. These terms exist in Czech and English; if they differ, the Czech version prevails.